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TeamCard

Introduction

The TeamCard scheme has been in place at Bolton Wanderers for over ten years and offers the supporter the opportunity to save money on the cost of their football when they shop at a whole host of popular, well known retail merchants.
When you shop online at these stores via www.teamcard.co.uk you can earn points which can then be redeemed at Bolton Wanderers against the costs of products in Bolton Central such as tickets or merchandise.
Don’t forget that you have to log into the TeamCard website in order to collect the points from your purchases. 
All season ticket holders and Club Members plus some other groups of supporters such as Junior Whites are issued with TeamCards when they sign up
How does the BWFC TeamCard loyalty scheme operate?
Bolton Wanderers has negotiated a range of exclusive offers on behalf of all of our supporters who hold a BWFC TeamCard. These offers are made by a number of BWFC TeamCard partners, comprising of both National, local and ONLINE partners who will offer rewards in the form of TEAMCARD points when you shop with them.
The value of TEAMCARD points awarded will vary depending on the value of your purchase and the level of award negotiated by BWFC on your behalf.
How does TeamCard track my points online?
To earn TeamCard points online, you must shop with TeamCard partners through Team Street. Each time you visit a TeamCard partner through Team Street our system with record the click record, and sale, if one is completed.
Please note: though your click will be recorded immediately, it takes about 48 hours to track and record a completed sale. Once a sale is tracked and recorded your points will show as pending for approximately 30 days before moving to your points total, available for redemption.  This allows for the normal returns period – and is a condition of points award set by the partners.
If you have any difficulty with receiving your points you can lodge a Points Enquiry by visiting your ‘My TeamCard’ page and clicking on ‘Missing Points’.
Please remember - only items paid for online will be eligible for Team Street points awards. Reserve and collect items are not eligible.
What is the value of a TEAMCARD point?
A single TEAMCARD point is equivalent in value to 1pence.
Therefore:
100 TEAMCARD points equals £1.00
1000 TEAMCARD points equals £10.00 etc
Am I entitled to receive TEAMCARD points awards when purchasing goods and services at the Reebok Stadium?
The Club Superstore is the only location at the Reebok Stadium that will award TEAMCARD points upon presentation of your BWFC TeamCard (5 points awarded for every £1.00 spent).
TEAMCARD points will not be awarded when purchasing any other goods and services, for example match tickets food and drink, accommodation etc.
At which locations may I redeem TEAMCARD Points?
TEAMCARD points may be redeemed at the Reebok Stadium only, at any of the following points of sale:
• Club Superstore (merchandise)
• Ticket and Membership Office (Home match tickets and/or season tickets)
• • Visitor and Tour Centre Reception (stadium tours)
How do I redeem my TEAMCARD points?
To redeem TEAMCARD points, simply present your BWFC TeamCard when making a purchase at any of the aforementioned locations. You will be issued with a receipt indicating the number of points on your card before the transaction, the value of points redeemed and the new balance of points on your card following the transaction.
Can I redeem TEAMCARD points as part payment for goods and services at the Reebok Stadium?
Yes, with the exception of the public catering kiosks within the concourses. In these locations the volume of transactions on matchdays is such that to accept the redemption of TEAMCARD points for goods and services would lengthen transaction time and increase inconvenience for our customers.
When redeeming TEAMCARD points in the Club Superstore am I also entitled to a TEAMCARD points award?
No, TEAMCARD points can only be awarded for purchases made using traditional methods of payment, namely cash, cheque, credit/debit card or BWFC gift vouchers
Do I have to redeem the TEAMCARD points on my BWFC TeamCard before the end of this season?
No, any points earned prior to 1st April 2014 will remain on your TEAMCARD until 31st October 2014, after which they will expire.
Any points remaining on your card after this date may not be redeemed and will be forfeited.
Please note that TEAMCARD points may not be transferred from an expired BWFC TeamCard to a subsequent BWFC TeamCard.
Can I collect points throughout the season and redeem points against the cost of next year’s season ticket or membership?
Yes, and indeed many of our supporters will choose to collect and save TEAMCARD points throughout the year and use them to reduce the overall cost of next years Season Ticket.
Is my BWFC TeamCard transferable and may it be used by others to collect points on my behalf?
Yes, our BWFC TeamCard partners will accept a card bearing another name.
What should I do if I lose my BWFC TeamCard or it is stolen?
Simply telephone the BWFC Ticket and Membership Office on 0844 871 2932(BWFC) and report the loss or theft. Your card will then be cancelled rendering the card useless. A replacement BWFC TeamCard will then be issued for an administration fee of £5.00. Provided the BWFC TeamCard has not expired, any TEAMCARD points will be transferred to your new BWFC TeamCard.
If I have further questions regarding the BWFC TeamCard loyalty scheme, whom should I telephone?
Please call the BWFC Ticket and Membership Office on 0844 871293. If you have any questions regarding your points balance, registering your card or logging into your TeamCard account, visit www.teamcard.co.uk/support

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